Missing Puzzle Pieces

Let us help replace your missing puzzle pieces.

NOTES
The replacement pieces MIGHT have some color difference as each batch of printing might vary but we will try our best to locate the best match. Only 1 Puzzle Product per submission.

Terms & Conditions

  1. Due to the manufacturing process and batch printing, the replacement piece(s) may differ slightly in colour & alignment, and may not be an exact match. This is NOT a defect. We will try our best to locate the best match.
  2. Under certain circumstances, such as discontinued production or manufacturer not having available stock, we are therefore, unable to process your request.
  3. The replacement piece(s) (up to 2 pieces) is free of charge (FOC), the consecutive pieces (start from 3rd piece) will be charged at RM2 each piece. Payment shall be made upon self-collection of the replacement piece(s) at our shop/kiosk. This is NOT applicable to Junior Puzzle.
  4. The replacement piece(s) for Junior Puzzle is NOT FOC. Every replacement will be charged RM2 per piece.
  5. FOC replacement is only valid within 6 months from the date of purchase (please attach the receipt).
  6. There is NO replacement piece service for Custom Made Puzzle, Japan Puzzle, Tear & Wear Puzzle and Accessories / Assorted parts, which are not jigsaw puzzle pieces, are NOT replaceable.
  7. The replacement pieces may take up to 30 – 60 working days to be printed by manufacturer (Taiwan/Hong Kong).
  8. We will inform you once the replacement piece is ready for collection.
  9. Puzzle Planet Sdn Bhd reserved the right to add, cancel and/or alter in anyway, all aspects of its policy and process of replacement of missing puzzle pieces at any time of its discretion.

*Batch number required for 300pcs, 500pcs, 600pcs, 800pcs, 1000pcs, 1200pcs, 1600pcs, 1800pcs, 2000pcs, 3000pcs & 4000pcs only.

Request Forms


2D3D


(Applicable for 300pcs, 500pcs, 600pcs, 800pcs, 1000pcs, 1200pcs, 1600pcs, 1800pcs, 2000pcs, 3000pcs & 4000pcs only.)

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NOTE:

The replacement pieces MIGHT have some color difference as each batch of printing might vary but we will try our best to locate the best match.

T&C:

  1. The replacement piece (up to 2 pieces) is free of charge (FOC), the consecutive pieces (starting from 3rd piece) will be charged.
  2. FOC replacement is only valid within 6 months from the date of purchase (please attach the receipt of purchase).
  3. The replacement pieces may take up to 30 working days to reprint as it need to be printed from factory.

REMARK:

Kindly check your email for a copy of the request. Do check in your spam folders too. Feel free to contact us directly via messenger or web contact form here.





NOTE:

The replacement pieces MIGHT have some color difference as each batch of printing might vary but we will try our best to locate the best match.

T&C:

  1. The replacement piece (up to 2 pieces) is free of charge (FOC), the consecutive pieces (starting from 3rd piece) will be charged.
  2. FOC replacement is only valid within 6 months from the date of purchase (please attach the receipt of purchase).

REMARK:

Kindly check your email for a copy of the request. Do check in your spam folders too. Feel free to contact us directly via messenger or web contact form here.

FAQ

How long is this missing puzzle pieces replacement valid for?

It is only valid for 6 months from purchase date. Please retain your purchase receipt.

How long will it take for the replacement?

It may take up to 30 working days to reprint the missing piece from factory.

Are there any charges applied?

Free of charge for the first two missing pieces and charges for the consecutive pieces.

Will my missing piece perfectly match my current puzzle?

There may be slight color difference to occur but we will do our best to get you the best perfect match for your puzzle.

How to apply for missing puzzle pieces replacement?

Kindly use the forms provided above and refer to the infographics provided for guidance.

Is there any shipping charges for the replacement?

We recommend to collect the replacement puzzle pieces directly at our outlets or we may be post it to you optionally. There may be postage charges applied.

Do you provide missing pieces replacement for custom made puzzles?

Unfortunately we don’t as each puzzles are printed only once for each order.

Puzzle made from Premium Plastic | No glue required | Waterproof | Stick on its own